Contact
Contact Olivaro: Order Desk, Website Inbox and Returns
For tracking, changes and refunds after you order, call the Olivaro order desk at +1 (855) 889-3137 or email [email protected]. For page errors, privacy or press, email [email protected], Monday to Friday, 9:00am to 5:00pm ET. The website inbox cannot see orders. For a medical emergency, call 911.
Written by the Olivaro editorial teamUpdated
All contacts
How do I contact Olivaro?
Two teams answer, and each sees different things. The order desk sees your order. The website team sees only the website.
Tracking, changes and refunds
+1 (855) 889-3137
[email protected]
Olivaro order desk (number from the checkout page). This desk can see your order. Have your order ID ready.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
1775 Broadway, Floor 8
New York, NY 10019
Mail only. No walk-in sales.
Returns (New York)
450 Park Avenue, Floor 5
New York, NY 10022
Put your full name, email and order ID inside the box. Buyer pays return shipping. Use a tracked service.
The bottle label names the distributor, Instituto Experience, without an address. For orders placed through this site, use the order desk above.
Pick the right desk
Which Olivaro contact handles which question?
Anything tied to an order goes to the order desk. Anything about the words on our pages goes to the website inbox.
| Your question | Contact | Have ready |
|---|---|---|
| Where is my package? | Order support: +1 (855) 889-3137 | Order ID, order email |
| Change or cancel an order | Order support: +1 (855) 889-3137 | Order ID; call as early as you can |
| Refund or return | Order support: +1 (855) 889-3137 | Order ID and your start date |
| Billing or a double charge | Order support: [email protected] | Order ID and the last 4 digits only |
| Match a bottle to its lot code | Order support: +1 (855) 889-3137 | Order ID and the code on the bottle |
| A typo or wrong fact on our site | Website: [email protected] | The page address and the line |
| Privacy request | Website: [email protected] | The email you used with us |
| Press or partnership | Website: [email protected] | Your outlet and deadline |
| A review you want to share | Website: [email protected] | Order ID, pack and days of use |
Never send a full card number by email. Neither team needs it.
Order support
What can the Olivaro order desk do for you?
The order desk at +1 (855) 889-3137 can look up, change and refund orders. It is the number printed on the Olivaro checkout.
- Find a package and resend tracking details.
- Fix a shipping address before the order leaves.
- Open a refund claim between day 30 and day 60 of use, as the 60-day guarantee requires.
- Explain how to pack and label a return, and whether opened bottles qualify.
- Confirm that a bottle's lot code belongs to your order.
Before you call, find your order email. It holds the order ID, which speeds up every request. The desk's opening hours are not published on the sales page, so leave a message if no one answers. Delivery questions are covered on the shipping page.
Website inbox
What can't the Olivaro website inbox help with?
The website inbox at [email protected] cannot see, change, cancel or refund orders. It has no link to the checkout system.
Olivarosugar runs this website as the U.S. stocking partner. Payments and orders go through the official checkout, which the order desk manages. Keeping card and order data in one place means fewer people can see it.
The inbox also cannot give personal medical advice. We can point you to a public source or fix an unclear sentence, but only your doctor or pharmacist can judge Olivaro against your health and your medicines.
What it does well: fixing mistakes on our pages, answering privacy requests and handling press. Replies go out on weekdays between 9:00am and 5:00pm ET. Our privacy policy explains how messages are kept.
Emergencies
What should you do in a medical emergency?
Severe low blood sugar is an emergency. Call 911 if someone passes out, has a seizure, cannot swallow or cannot be woken. Do not call the order desk or email us.
Low blood sugar usually means a reading below 70 mg/dL. Early signs include shakiness, sweating, hunger, dizziness, confusion and a fast heartbeat (NIDDK, Low Blood Glucose). People who take insulin or sulfonylureas face the highest risk. If you notice early signs and can swallow, follow the plan your care team gave you. NIDDK's general advice is 15 to 20 grams of fast-acting carbohydrate, then a recheck after 15 minutes (NIDDK, Low Blood Glucose).
For a reaction that is not an emergency, stop taking Olivaro and call your doctor. Keep the bottle so you can show the full ingredient list. Never change a diabetes medicine without talking to your doctor first. The side effects page lists cautions for each ingredient.
Try Olivaro with a 60-day guarantee1-2 droppers a day · from $49 a bottle · free U.S. shipping on 3 or 6 bottles
Order nowReturns
How do you mail an Olivaro return?
Call the order desk first, then mail the bottles to the New York returns address. Never mail a return without calling, since some rules are not published.
Call +1 (855) 889-3137
Give your order ID and ask for return directions.
Pack the bottles
Include your full name, email and order ID on a note inside.
Ship with tracking
Mail to 450 Park Avenue, Floor 5, New York, NY 10022, USA. You pay return shipping.
Watch for the refund
3-5 business days after the returned bottles are credited, then 5-10 days for your card issuer to post it.
The full rules are on the refund policy page.
Faster answers
What should you include when you contact Olivaro?
Include your order ID and one clear request. Those two things settle most questions on the first reply.
- Order ID. It is in the confirmation email sent after checkout. Search your inbox and spam folder for "Olivaro".
- Name and email used at checkout. The desk matches these to the order.
- Your start date. Refund claims open after 30 days of use, so the date matters.
- The lot code. It is printed on the bottle and helps if a bottle looks damaged or the seal is missing.
- Photos if something arrived broken. A picture of the box and bottle saves a second message.
For a page correction, paste the address of the page and quote the line that looks wrong. We fix confirmed errors and move the "last updated" date forward.
Who you are writing to
Who answers when you contact Olivarosugar?
Olivarosugar is the U.S. stocking partner for Olivaro, not the manufacturer. The label names the distributor as Instituto Experience. Purchases through our order links earn us money. Messages to the website inbox reach the small team that writes and corrects these pages.
FAQ
Contacting Olivaro: common questions
What is the Olivaro customer service phone number?
The Olivaro order desk number is +1 (855) 889-3137, the same number shown on the checkout. Call it about tracking, changes and refunds once you have ordered. Have your order ID from the order email ready, since the desk uses it to find your purchase.
What is the Olivaro customer service email?
For an order you have placed, email [email protected], the sales address that can see orders. For website issues, privacy or press, email [email protected]. The website address cannot see or change orders, so sending order questions there only slows the answer.
How do I cancel my Olivaro order?
Call the order desk at +1 (855) 889-3137 as soon as possible with your order ID. Whether an order can still be changed depends on whether it has shipped. If it has already shipped, the desk can explain the return route instead.
What is the Olivaro return address?
Returns go to 450 Park Avenue, Floor 5, New York, NY 10022. Put your full name, email and order ID inside the box. Call the order desk before mailing, use a tracked service and keep your receipt, since return shipping is paid by the buyer.
Can I visit the Olivaro office in New York?
No. The office at 1775 Broadway, Floor 8, New York, NY 10019 is a mailing address only. There are no walk-in sales or pickups there. Orders are placed online through the official checkout, and help comes by phone or email.
Can Olivaro customer service give me medical advice?
No. Neither the order desk nor the website team can judge whether Olivaro is safe with your medicines or health conditions. Ask your doctor or pharmacist, and bring the bottle or the label list so they can see every ingredient.
When is the Olivaro website inbox open?
The website inbox is answered Monday to Friday, 9:00am to 5:00pm Eastern Time. Messages sent on weekends are read the next business day. For urgent order problems, call the order desk instead of waiting on an email reply.
Who wrote this
Written and reviewed by
Plain-language pages built from the label, the sales page and linked public health sources.
Page updated . See our editorial standards and how we check reviews. This website is run by a U.S. stocking partner, not by the manufacturer. Purchases through our order links earn us money.
Keep reading
More about Olivaro
U.S. stocking partner for Olivaro
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