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Olivaro Customer Service: Who Do You Call, and for What?
Olivaro customer service for orders, tracking and refunds is the order desk at +1 (855) 889-3137 or [email protected]. The website email, [email protected], answers questions about pages only and cannot see orders. Have your order ID ready, and note the date, time and agent name of every call.
Written by the Olivaro editorial teamMedically reviewed by Dr. Edward Rico, MD, MBA, FACE, MD, PhysicianPublished · 7 min read
The short version
Who runs Olivaro customer service, and who does not?
Two different teams answer two different kinds of question. Olivaro customer service for anything about your order sits with the order desk. Questions about this website sit with the website team. Mixing them up is the most common reason an email goes unanswered.
This website, Olivarosugar, is run by a U.S. stocking partner for Olivaro. It is not the manufacturer. On the label, Instituto Experience appears as the distributor. A direct contact for the manufacturer is not published, so the order desk is your route for anything about a purchase.
The five steps below show how to reach the right place and what to have in hand. You can also start from the contact page, which lists every channel in one place.
Key facts
What are the key facts about Olivaro customer service?
- Order desk (orders, tracking, changes, refunds): +1 (855) 889-3137 and [email protected].
- Website team (pages, typos, privacy, press): [email protected], Monday to Friday, 9:00am to 5:00pm ET. It cannot see orders.
- The office sits at 1775 Broadway, Floor 8, in New York, NY 10019.
- Returns address: 450 Park Avenue, Floor 5, New York, NY 10022, USA. Do not mail anything before the desk tells you to.
- Order desk opening hours and typical reply times: not published.
- You can claim the 60-day guarantee once you have used the drops for 30 days or more. Call with your order ID to start.
Buying through the official page keeps the order desk on your side, and the page lists the packs and the guarantee.The site earns money from purchases made through these order links. Your final total shows on the order page before you pay.
See today's price and guaranteeStep 1
Step 1: What do you need before you contact Olivaro customer service?
Gather the facts first. It saves a second call.
- Your confirmation email, with the order ID in view.
- The full name and email you used at checkout.
- The date you ordered and the pack you chose.
- The lot code and best-before date from each bottle, if the question is about a bottle.
- Photos of any damage, the seal or the label.
Keep the order email. It holds the tracking details too. If you cannot find it, search your inbox and spam folder for the sender and the word order. Without the order ID, the desk may not be able to open your record.
Our lot number checklist shows how to find and photograph the codes.
Step 2
Step 2: Which channel fits your question?
Match the question to the channel. This table does it for you.
| Your question | Contact | Details |
|---|---|---|
| Where is my order? Tracking | Order desk | +1 (855) 889-3137; tracking is also in your order email |
| Wrong or damaged item | Order desk | +1 (855) 889-3137 with photos and order ID |
| Change or cancel an order | Order desk | +1 (855) 889-3137; rules beyond that are not published |
| Refund under the 60-day guarantee | Order desk | +1 (855) 889-3137 with order ID |
| Written record of a request | Order desk email | [email protected] |
| Error or typo on this website | Website team | [email protected], Mon-Fri 9:00am-5:00pm ET |
| Privacy or press question | Website team | [email protected] |
Medical questions belong with your doctor, not with either team. Neither desk can advise you on medicines.
Step 3
Step 3: What should you say when you call?
Keep it short and ask for a clear answer. Use the order of the list below.
Give your order ID first
Then your name and email, so the agent can open the record.
State the problem in one sentence
For example: the seal on one bottle was broken when it arrived.
Say what you want
A replacement, a refund, a batch check or tracking help.
Ask what happens next
Ask for the steps, the address to use and any time limit.
Write down the answer
Note the date, the time, the agent's name and what they promised.
If you want the answer in writing, follow the call with a short email to [email protected] that repeats what was agreed.
Step 4
Step 4: How do you claim the guarantee?
The rules, as published on the site, are short. Under the 60-day money-back guarantee you may claim a refund after at least 30 days of continuous use. Start the claim on +1 (855) 889-3137 with your order ID.
| Step | What happens |
|---|---|
| Call the desk | Give your order ID and your start date |
| Mail the return | To 450 Park Avenue, Floor 5, New York, NY 10022, USA, with your full name, email and order ID |
| Shipping | Return shipping falls on the buyer; a tracked service is wise |
| Refund | 3-5 business days after the returned bottles are credited |
| Your card | After that, allow 5-10 days for your card issuer to post it |
Mail nothing until the desk confirms which bottles to send. Our money-back guarantee post walks through the full process, and the refund policy page has the policy text.
Step 5
Step 5: What if nobody answers?
First, check you called the right channel. A website email cannot fix an order. Second, try again at another time, since order desk hours are not published. Third, send a short, dated email to [email protected] with your order ID and the facts.
- Keep every date, time and name in one note.
- Do not send bottles back without a go-ahead.
- If you paid by card, your card issuer has its own process for disputes. Ask the issuer how it works.
- Never post your full card number or order details in a public place.
We cannot see orders from this website. We can, however, correct a page if you find an error, through the website email. A reply time for either channel is not published.
Extra
How do you avoid fake support numbers?
Scammers copy support numbers. Only use the contact details printed on this site, in your order email and on the official order page. A call that asks for a gift card, a wire transfer or your full card number is not customer service.
The official order path is the order link on this site. A seller on a marketplace is not the order desk, and the desk can only help with its own orders. See our post on where to buy Olivaro for how to check a seller.
FAQ
Frequently asked questions
Which phone number reaches Olivaro customer service?
The order desk number is +1 (855) 889-3137. It handles orders, tracking, changes and refunds. Hours are not published, so try again at another time if no one answers.
What is the customer service email?
For orders and refunds, write to [email protected]. For questions about pages on this website, write to [email protected], Monday to Friday, 9:00am to 5:00pm ET. The website email cannot see orders.
Which address takes an Olivaro return?
Mail returns to 450 Park Avenue, Floor 5, New York, NY 10022, USA, with your full name, email and order ID. Call the desk first, and use a tracked service, because the buyer pays return shipping.
When will my Olivaro refund arrive?
Expect 3-5 business days after your returned bottles are credited, then 5-10 days for your card issuer to post the refund. The guarantee covers 60 days and applies after at least 30 days of continuous use.
Can the desk answer medical questions?
No. They handle orders, not medicine. Ask your doctor or pharmacist about interactions, doses and side effects. The label tells pregnant or nursing mothers and anyone with a known medical condition to consult a physician.
Is Olivarosugar the manufacturer?
No. A U.S. stocking partner for Olivaro runs this website, not the manufacturer. The distributor on the label is Instituto Experience; a manufacturer contact is not published. A manufacturer contact is not published.
Our view
Our view
Olivaro customer service works best when you treat it like a small paperwork job. Know your order ID, pick the right channel, say what you want and write down the answer. That one habit solves most problems.
We would like to see published desk hours and reply times, and we say so. Until then, keep your records, use the phone for speed and email for a written trail, and take medical questions to your doctor.
Who wrote this
Written and reviewed by
Plain-language pages built from the bottle label, the checkout page and linked public health sources.
Last updated . See our editorial standards. This website is run by a U.S. stocking partner, not by the manufacturer. Purchases through our order links earn us money. Olivaro is a dietary supplement: it is not FDA approved, and no dietary supplement is. This article is general information, not medical advice. Take medical questions to your doctor.
Keep reading
More about Olivaro
U.S. stocking partner for Olivaro
Want to see the packs and the guarantee?
The order page shows the current packs, the shipping charge and the 60-day guarantee. Keep your order email for any later call.
Checkout prices as read on October 11, 2026. Purchases through our order links earn us money. The 60-day guarantee applies after at least 30 days of use.
